Who we are

Easy04 pty ltd is committed to providing you with the best possible customer service experience. Easy04 pty ltd is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Easy04 pty ltd customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Easy04 pty ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Easy04 pty ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Easy04 pty ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
Easy04 pty ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: 07 3040 6060

TERMS & CONDITIONS

Shopping online

All your usual consumer rights apply when you shop with an Australian online business. Those rights may also apply when you buy from an overseas online business. However, you might find it challenging to get a repair, replacement or refund because the business is not based in Australia.

Shopping online

Online businesses selling goods and services must:

  • ensure products and services meet Australian safety regulations
  • not mislead you or hide costs and other details from you
  • compete fairly to ensure a variety of choices on quality and price
  • give you automatic guarantees with the right to ask for a repair, replacement, refund, cancellation or compensation as appropriate if there is a problem
  • have the right to sell you a product–it mustn’t be stolen and must belong to the business or individual and not come with any outstanding debts.

Shopping online with an overseas business

If you buy from an online seller based overseas, you should be aware that you may experience practical difficulties in obtaining a remedy from them.

If your seller is based overseas and writing to them doesn’t resolve your problem, try asking the consumer protection agency in their country if it can help.

Our Scamwatch website provides tips on how to spot online shopping scams.

Also, you should be aware of your rights when buying parallel imports online (i.e. products that you buy from a seller who does not have specific permission from the manufacturer to sell those products in the Australian marketplace).

Protecting your online shopping rights

These tips will help protect your rights when shopping online.

  1. Only consider buying from online sellers in Australia or overseas that:
    • have a good reputation
    • display clear processes for solving problems and giving replacements and refunds
    • display clear systems for protecting the security and privacy of your personal and financial details
    • display their business registration number, phone and fax numbers and physical address.
  1. Before buying, check terms and conditions carefully so you know what you’re paying for and that there are no hidden costs or restrictions.
  2. Before you start, ensure your computer, tablet or phone is secure by installing or updating security and anti-virus software.
  3. Shop around. Ask questions and ask for pictures so you know what you are getting. Compare prices on different sites.
  4. Before paying:
    • beware of sellers asking for your bank PIN or password. Never buy from these sellers. Report them to the ACCC.
    • check that the site is secure. It should have a padlock symbol and an address starting with https://
    • ensure that you can check the progress of your order online
    • consider using a third-party escrow agent to pay for valuable items as they’ll hold the payment in trust until you receive and accept the item.
  1. Keep copies of all documents, including electronic records of auction bids, item descriptions, emails and receipts in case there is a problem later.
  2. If there is a problem, email the seller outlining the issue and how you want it resolved.
  3. If you paid by credit card and you did not receive the product or service, contact your bank and ask them to reverse an unauthorised charge.


Easy04 pty ltd,